Shipping & Returns

Shipping

Orders are shipped within 1-3 business days. Orders placed online will be process the next business day. For shipping-related questions, please call 1-888-317-1256 Monday through Thursday 9:00am – 5:30pm and Friday 9:00am –4:30pm EST. Please note that orders may be shipped from separate distribution centers, so you may receive more than one shipment.

Returns

Please notify us within 5 days of receipt of your order. * Discrepancies should be reported within 48 hours of receipt of your order * Returns will not be accepted without a Return Authorization Number (RA#) * Re-Stocking Fee of 10% may be applied * Used or Washed items are not returnable unless proven to be defective.
RETURN AUTHORIZATION NUMBER (RA #): Please contact us via e-mail or call 1-888-317-1256 to request a Return Authorization Number. If emailing, indicate the reason for your return and put "RETURN AUTHORIZATION NUMBER REQUEST" in the subject. Returns will not be accepted without a RA #. Once you receive your RA # include your name, address, phone number, copy of receipt or invoice with shipment so we can process the return quickly. Write the RA # on the carton and the copy of the invoice or packing slip in the carton.

We will refund your order upon receipt of your returned product. Please note shipping charges will be credited if it is a result of our error. For returned items, a 10% restocking fee may apply.

Products that are refused when carriers attempt to deliver are charged a 10% Re-Stocking fee plus shipping charges.

Trademarks

BluSand LLC and the trade mark owned by BluSand LLC. Trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission.

Submitted Information

If you submit information to us, excluding personal and financial information, but including any comments, remarks, suggestions, ideas, notes, drawings, graphics, concepts or other information, you are giving that information, and all your rights in it, to BluSand LLC free of charge, and that information will be treated as non-confidential and non-proprietary and may be used by BluSand LLC for any purpose, without your consent or any compensation to you or anyone else. This is true whether you submit such information to us by e-mail, through a form on the website, on a bulletin board, or in any other manner. Please do not submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law. You are solely responsible for any material you submit to us.

Through your usage of the website, you may submit and/or BluSand LLC may gather and track your page views, how you came to visit the site, and length of time viewing pages. Global Engraving Limited is free to use such information for internal studies and analyses.

Modification and Termination of this Agreement

BluSand LLC may modify this agreement at any time without notice to you. By continuing to use this website after BluSand LLC posts any such changes, you agree to be bound by the modified terms of the agreement. If you do not agree to any change, you must immediately stop using and accessing the website.

The effective date of the latest version of the agreement, as stated below, indicates the last time the agreement was materially modified. Checking the effective date below allows you to determine.