Shipping & Handling

• Orders placed online will be processed within 2 business days. 

• All orders are shipped within 3-5 business days after processing except pre-orders.

• For any shipping-related questions, please contact us via e-mail at info@blusand.com or call 1-800-600-4111.

• Monday - Thursday 9:00am – 5:00pm EST

• Friday 9:00am – 12:00nn EST

• Please note that orders may be shipped from separate distribution centers, so you may receive more than one shipment.

Return Policy

• Please notify us within 3 days of receipt of your order.

• Discrepancies should be reported within 48 hours after receiving your order.

• Kindly send us photos or videos of the product for our assessment and references.

• Only defective items are eligible for return. If an order was placed in error or you have changed your mind, please contact us to request cancellation before delivery.

• If a non-defective order is returned after failing to cancel before shipment, the original shipping fee cannot be refunded, and a 10% restocking fee will be applied to cover processing.

• Used or Washed items are not returnable unless proven to be defective.

• Returns will not be accepted without a Return Authorization Number (RA#).

• Please contact us via e-mail at info@blusand.com or call 1-800-600-4111 to request a Return Authorization Number. If emailing, indicate the reason for your return and put "RETURN AUTHORIZATION NUMBER REQUEST" in the subject.

• Returns will not be accepted without a RA #. Once you receive your RA # include your name, address, phone number, copy of receipt or invoice with shipment so we can process the return quickly. Write the RA # on the carton and the copy of the invoice or packing slip in the carton.

• Upon receiving the returned product, your refund will be processed. Shipping charges will be credited for returns due to defects or our error. A 10% restocking fee may apply to other returned items.